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Once your payment has been processed, you will receive an email receipt from Paypal.
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An email containing download link(s) will be sent to you within 24 hours upon receipt of your payment. This email is generated manually thus subject to the time zone difference between Australia and rest of world.
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The system only allows 2 download attempts per product within 2 days from
date of purchase. *It shall be the customer's responsibility to back up
any zip file purchased on disk or CDs*. As a gesture of goodwill from Cute Colors, should you lose the file(s) due to
computer crash, just send me an email. I will certainly try my best to help
send you the file(s) - subject to verification of proof of purchase. Please note that this service is not lifetime guaranteed and subject to cease without notice
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If you have purchased the Package Deal CD, there will not be any download link in the email receipt from Paypal as all the graphics will be sent to you on the CD. Upon receipt of your payment confirmation from Paypal, I will send you an email to reconfirm your shipping address (to ensure there is no typo error on the address entered during the payment process). Once the address is reconfirmed by you, I will airmail the CD on the next working day.
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If you encounter any problem with the download or do not receive a
confirmation email from Paypal for more than 24 hours after your payment,
please contact me directly so that I can look into the matter as soon as possible.
NOTE: One of the common cause for non receipt of purchase acknowledgement is because Paypal account holders tend to forget that the primary email registered in their Paypal account is no longer active. You can rectify this by logging into your Paypal account and updating to your current email address. All Paypal receipts and download links are automatically sent to the email address registered in your Paypal account.
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